Shipping policy

Dear Customer,

All orders are processed within 2 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note: Currently there are still additional delays due to covid 19!

 

 

 

Shipping Rates and Estimates

Shipping Rates and Estimates for Products shipped from Switzerland within Switzerland

Shipping charges for your order will be calculated and displayed at checkout. Orders higher than 50CHF are getting our "Free Shipping" discount!

 

Shipping Rates and Estimates for Products shipped from Switzerland within Europe

Shipping charges for your order will be calculated and displayed at checkout. Orders higher than 50CHF are getting our "Free Shipping" discount!

 

Shipping Rates and Estimates for Products shipped from Asia to countries worldwide

Shipping charges for your order will be calculated and displayed at checkout. All orders are getting our "Free Shipping" discount!

 

 

International Shipping - VAT

We offer international shipping to the nearly all countries worldwide!

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Empress Tools is not responsible for these charges if they are applied and are your responsibility as the customer.

Delivery Policy (tangible goods)

 All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

Delivery Policy (downloadable goods) 

Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased. If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased. In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you.

Delivery Policy (services) 

Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of performance of the services. The services will be deemed to be successfully delivered to you upon performance of the services.

 

 

 

Order Status / Tracking   

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us  which will include a tracking number you can use to check its status.
(Please note: we can only do this if you have added an email to the order)

Please allow 48 hours for the tracking information to become available.  

 

 

Missing Orders

Missing Order - Shipped from Switzerland to Switzerland

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at office@empresstools.com with your name and order number, and we will look into it for you. 

 

Missing Order - Shipped from Switzerland to Europe

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at office@empresstools.com with your name and order number, and we will look into it for you. 

 

Missing Order - Shipped from Switzerland to worldwide destinations

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at office@empresstools.com with your name and order number, and we will look into it for you. 

 

Missing Order - Shipped from Asia to worldwide destinations

If you haven’t received your order within 40 days of receiving your shipping confirmation email, please contact us at office@empresstools.com with your name and order number, and we will look into it for you. Please keep in mind that Products shipped from Asia can take up to 4 weeks delivery time. Additionally it can be that the order is at your customs office close to your order address (you should get a separate notification from your customs office then)

Include a link for customers to track their order if available.

 

 

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

Refund policy (all payments except PayPal)

To place a refund, return or exchange request for an order placed with 2Checkout, You would need to contact 2Checkout via email at support@2checkout.com, by phone at +31 88 000 0008 or by accessing 2Checkout myAccount.

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within 2 days and we will notify you via email of the results.

Refund, returns or exchanges request are accepted up to 30 days from the date of placing the Order with 2Checkout. 2Checkout may grant extensions to this period for some special cases and Products at its discretion.

If you choose to pay by check or money order you may cancel your Order before making the payment or in case the payment is not received by us in 30 days 2Checkout will cancelled you Order.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancellation request.

 

Some products have special conditions for returns as described in the Order or Product materials delivered ("Products terms") so please read the carefully before making a request with 2Checkout. In case of misunderstandings between 2Checkout Refund Policy and the Product terms, the present Refund policy will prevail. Shipping costs are non-refundable, except if due to 2Checkout error, when you need to contact 2Checkout and make a formal request.

 

If the refund request is granted by 2Checkout, payments are refunded as follows:

• Credit / Debit Cards payments will be refunded within one (1) business days;
• Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
• PayPal payments will be refunded within one (1) business day;
• Other payment methods will be refunded between five (5) to seven (7) days.

If applicable, 2Checkout reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.

 

The present Refund policy is part of the 2Checkout TERMS AND CONDITIONS.

 

Damaged Orders

In the event that your order arrives damaged in any way, please email us as soon as possible at office@empresstools.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

 

For Questions

If you have any further questions, please don't hesitate to contact us at office@empresstools.com